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Frequently Asked Questions (FAQ)


If your question is not listed here, please feel free to contact us at info@sana-software.com or call us at +31 10 243 6030.
 

1. Where can I find technical documentation?

All our documentation is located on our online help location on help.sana-software.com.  Per product, a User Guide, an Installation and Configiration Manual, "How to's" and a Knowledge Base is available. For partners, Release Notes and API documentation can be found on the partner section of the Sana Community on community.sana-software.com. If your question is not answered using these resources, please contact us at support@sana-software.com.
 

2. Where can I report a problem or question regarding the software?

Software issues can be reported on our online support tracker at support.sana-software.com. (partners only)

Furthermore, for technical support you can contact us by phone (+31 10 243 6030) or by e-mail, using the following addresses;

 Support requests are processed within one working day. 

3. How do I obtain a license key?

Sana products are activated using a license key. These keys can be obtained by partners on the Sana Community at community.sana-software.com. License request are processed within one working day. Also see 'extending a license with an additional domain' below.
 

4. Where can I get a user manual?

User manuals and other end user documentation can be found on Sana's online help location at help.sana-software.com. If your question was not answered here, please contact us at support@sana-software.com.
 

5. Is Sana Commerce compliant with Microsoft Dynamics NAV 2009?

Yes, Sana Commere is fully compliant with Microsoft Dynamics NAV 2009.
 

6. Is Sana EasyGenerator compliant with SCORM 2004 4th Edition?

Yes, Sana EasyGenerator is compliant with SCORM 2004 4th Edition. Read all details on the EasyGenerator section of this site.
 

7. Can I extend an existing license with an additional domain?

Yes, if an existing license is extended with additional domains, for multi shop or multi site applications, a new license key can be ordered at community.sana-software.com (partners only) and placed next to the existing key for that shop or site. It is not necessary to obtain a new key for the already existing domains, uptil the moment that the shop or site is migrated to a new, major (version 7 --> version 8) release.
In case of extending an existing Sana EasyGenerator license with additional users, an entire new license key  needs to be generated.

8. How to order the NAV granule for Sana Commerce?

Dynamics NAV granules are required to use Sana Commerce and need to be obtained separately. NAV partners can order these granules using the Microsoft Partner Source. The NAV granule for Sana Commerce has id 11123310 and can be found when selecting subject 'Commerce'. Microsoft will invoice €33 for this granule.
 
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